Honeycow Posted April 28, 2016 Report Share Posted April 28, 2016 I was wondering if anyone else out there is unhappy with the shipping charges with the Meisal catalog. I put together an order online because they give a 10% discount that way. I was very careful to stay below the next higher level of shipping. They base their shipping on dollar amount. They used the higher amount to charge shipping then took off the 10%. That amounted to a couple of bucks more. It was $12 for a clock fitup, 4 spindles, and a pattern! We pay less shipping for that ordering tractor parts! I would like to find some other place to get the clock fitup that I was ordering but I can't seem to find it anywhere. It is the 3.5" with an alarm on it. Connie Oh, by the way.... I emailed them with my concern through their 'contact us' link. NO response. It's been four days. Quote Link to comment Share on other sites More sharing options...
zimmerstutzen Posted April 28, 2016 Report Share Posted April 28, 2016 (edited) I despise outfits that charge shipping and handling based on the dollar amount of purchase. One company I deal with does this, If I ordered 100 coping saw blades the shipping would be the same as a 20 pound single item of the same total price. A couple years ago, I purchased an item that was right around 500 dollars, and the shipping was $17.00. However the bronze item weighed about 120 pounds. Most places would have charged far more for shipping. Whenever I consider ordering on line, I always check shipping and handling as part of the total purchase price when comparing prices. Edited April 28, 2016 by zimmerstutzen Quote Link to comment Share on other sites More sharing options...
amazingkevin Posted April 28, 2016 Report Share Posted April 28, 2016 I was wondering if anyone else out there is unhappy with the shipping charges with the Meisal catalog. I put together an order online because they give a 10% discount that way. I was very careful to stay below the next higher level of shipping. They base their shipping on dollar amount. They used the higher amount to charge shipping then took off the 10%. That amounted to a couple of bucks more. It was $12 for a clock fitup, 4 spindles, and a pattern! We pay less shipping for that ordering tractor parts! I would like to find some other place to get the clock fitup that I was ordering but I can't seem to find it anywhere. It is the 3.5" with an alarm on it. Connie Oh, by the way.... I emailed them with my concern through their 'contact us' link. NO response. It's been four days. Buyer beware! Quote Link to comment Share on other sites More sharing options...
Denny Knappen Posted April 28, 2016 Report Share Posted April 28, 2016 Sorry to hear that Paul is not responding. It is important to have good customer relations. My flex shaft from Seyco broke. I called Ray on Monday and the replacement was one the step Wednesday. Quote Link to comment Share on other sites More sharing options...
edward Posted April 28, 2016 Report Share Posted April 28, 2016 I ordered a catalog last month and haven't heard a word, and this is the second time I ordered it, still no response , not sure what is going on. edward Quote Link to comment Share on other sites More sharing options...
WayneMahler Posted April 28, 2016 Report Share Posted April 28, 2016 Customer relations is very important. And with all the forums around I wouldn't want to see a bad review for my company. I have not dealt with Paul for quite some time. Nothing personal just haven't For clocks I normally stay local if I need one or two for a project. For ordering more I have used Klock-it (sp) and was happy with them. Ray at Seyco is about the best example of customer care I have seen in many years. I'm just sorry to hear about the short comings listed here. Quote Link to comment Share on other sites More sharing options...
orangeman Posted April 28, 2016 Report Share Posted April 28, 2016 My philosophy is to stay away from outfits where shipping/handling is a profit center! Quote Link to comment Share on other sites More sharing options...
Ron Johnson Posted April 28, 2016 Report Share Posted April 28, 2016 Check out www.wildwooddesigns.com Paul. I've ordered online with this company a few times and I've been pleased with their pricing and service. Quote Link to comment Share on other sites More sharing options...
CharleyL Posted April 28, 2016 Report Share Posted April 28, 2016 Meisel was a good company to do business with the last time that I ordered from them (about 10 years ago). They once participated in The Woodworking Shows too, but I haven't seen them do that in a very long time. I liked their products, because they were different than you could find anywhere else. This problem is a surprise to me. I hope you can get it resolved. Charley Quote Link to comment Share on other sites More sharing options...
Lucky2 Posted April 29, 2016 Report Share Posted April 29, 2016 I've never dealt with them, but, you'd think they would reply to an e-mail. Len Quote Link to comment Share on other sites More sharing options...
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