bandaideman Posted October 17, 2016 Report Posted October 17, 2016 As you all know Ray is great on service and knowledge. I emailed him and expected to hear from him this week but he sent a answer back within an hour or less. needed Pics of the problem are in the top arm and I was able to send those and he has given me possible fixes for it. I contacted him Sunday night and I had the answer this afternoon. It would have been faster but I was doing things around the house and not checking email frequent and I had trouble sending the pics or I think we would have had an answer with in 45 minutes. Can't beat his service. Scrolling Steve, WayneMahler and GrampaJim 3 Quote
Scrolling Steve Posted October 17, 2016 Report Posted October 17, 2016 Have always been happy with the service that Ray and Seyco provide....Good people ! WayneMahler 1 Quote
Ron Johnson Posted October 18, 2016 Report Posted October 18, 2016 One of the reasons I chose an Ex over other saws. SERVICE and QUALITY. WayneMahler 1 Quote
WayneMahler Posted October 18, 2016 Report Posted October 18, 2016 Had an issue with my EX-21 and Ray spent a lot of time on the phone with me. Sent the parts and all was good. Don't better then that Quote
Lucky2 Posted October 18, 2016 Report Posted October 18, 2016 I've never dealt with the man, but, all I've ever read or heard about him was good. Len Quote
amazingkevin Posted October 19, 2016 Report Posted October 19, 2016 As you all know Ray is great on service and knowledge. I emailed him and expected to hear from him this week but he sent a answer back within an hour or less. needed Pics of the problem are in the top arm and I was able to send those and he has given me possible fixes for it. I contacted him Sunday night and I had the answer this afternoon. It would have been faster but I was doing things around the house and not checking email frequent and I had trouble sending the pics or I think we would have had an answer with in 45 minutes. Can't beat his service. He's got to be over worked with all that's been going on with not being able to get a machine plus all the e-mails a calls he receives ans still satisfies customers ,Whoah! Quote
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