New Dewalt Scroll Saw Owners.

[Dave Monk]

I posted before that I bought a new Dewalt Scroll Saw the end of January this past year. About a month ago it was making noises so I took it into the service center. After two weeks they called me and told me it was fixed. When I picked it up I looked it over good and noticed that the lower blade chuck was still wobbly. I complained nicely that it was a pain to drive a half hour both ways and it still had issues.  They told me to go ahead and take it home and use it until they could get me a new one. When I got it home it sounded worse than before I took it in. I picked up my new one and it is wonderful. I didn't realize how bad my old one was until I got the new one.  They told me at the service center that the replacement would have another full year warranty. I'm glad I never messed with the first saw or it might have voided my warranty. I realize several people talk about tearing them down right away and grease them but I think I will pass on that idea as long as it is under warranty. I probably won't be so lucky next time. I definetly give it much more use than it is built for. dave

[Lucky2]

Dave, that's the same message I tried to get accrossed in a previous posting. Sometimes it's best to slow down and not tear things apart, I'm happy for you that they replaced the saw. I am very surprised though, that they gave you a whole year warranty. Most times for things like this, they only continue the warranty of the first saw purchased. Hopefully, you won't need to use the warranty, that would be the best outcome.

Len 

[amazingkevin]

I posted before that I bought a new Dewalt Scroll Saw the end of January this past year. About a month ago it was making noises so I took it into the service center. After two weeks they called me and told me it was fixed. When I picked it up I looked it over good and noticed that the lower blade chuck was still wobbly. I complained nicely that it was a pain to drive a half hour both ways and it still had issues.  They told me to go ahead and take it home and use it until they could get me a new one. When I got it home it sounded worse than before I took it in. I picked up my new one and it is wonderful. I didn't realize how bad my old one was until I got the new one.  They told me at the service center that the replacement would have another full year warranty. I'm glad I never messed with the first saw or it might have voided my warranty. I realize several people talk about tearing them down right away and grease them but I think I will pass on that idea as long as it is under warranty. I probably won't be so lucky next time. I definetly give it much more use than it is built for. dave

you and me are in the same boat(I definetly give it much more use than it is built for. dave)

I have way to many dw788's to regrease ,I have to do it soon as the last one i can afford to buy is on its last legs wanting a drink of fresh grease everywhere.i'm too lazy to do it anymore and don't want to .i'll have to wait till push comes to shove before it will happen.

[WayneMahler]

Dave

Happy to hear you  got resolve. Wishing you many hours of happy scrolling and contentment !

[hawkeye10]

Dave I think you are right about not tearing it down until it's out of warranty. I have heard that when you send them to be fixed they really don't do a very good job. I say do your best to wear it out before the warranty is out and if it makes it that far you know you have a good one.

[Jim Finn]

"...I definetly give it much more use than it is built for." dave

I had the same issue with a DeWalt.  That is why I went to a Hegner eight years ago.

[fastfreddy]

Absolutely, if still under warranty take it back. Once you open it warranty gone. You did the right thing. I open mine up and replaced bearing and greased ONLY because I bought used. If I'd of bought new I would have done exactly like you did.