Lesley's Patterns, Ltd.

[djhwoodwerks]

I just went and checked out their page. In the "about us" section, she tells of just her and her husband runs the co. He has a full time job and she takes care of the kiddos, doesn't seem like they should have a business where people order things!

[zimmerstutzen]

I recently was looking for some accessory for my wood lathe. Don't recall what anymore.  I noticed that the web site for one company had no address or local phone number.  Just an 800 number.  Maybe it was a mistake by their webmaster,  But I was leery of purchasing from a company that did not at least have a local number and address.  In one of my hobbies, there is a supplier that makes everything himself by hand.  He is superb at what he does and has a thirty year history of great product.  But, he has no web site and never answers the phone.   It has become common knowledge that you send him the piece you want fixed with a check.  He cashes the check and 3 or 4 months later, you get you repaired piece back in the mail with his check for the change owed back to the customer.  If you did not send enough, you get a postcard saying the job is done, send the balance owed.  The guy is a bit of a kook.  He sometimes has a years work lined up and says if you don't like it, don't send him business.  I have had him do three jobs in the last 35 years.  One took him almost 10 months. For what he does, his prices are very reasonable. Any one files any kind of complaint, he sends the unworked piece and money back and you go on a list of people he will never do work for.    

 

When i worked for a DC law firm, the senior lawyer said a law firm is a lot like a restaurant.  If the service is good, people will trickle back, if the food is good folks will trickle back.  If neither is good, customers will tell everyone under the sun.  if both service and food are good, folks will stand in line to come back and no advertising necessary.   So many businesses lose track of customer service.    A few months back I ordered a cheap drive spur on line.  A whopping $3.00 including shipping.  I got an email thanking me for the order.  I got an email a day later with a tracking number and a thank you for my order.  Two weeks later, I got an email asking if I liked it and offering a 10% discount on future orders.   I ignored the last email and got a phone call a month after the order asking if I was satisfied with the piece.    How can you not like a business like that?    (Even if it is in China)

[kmmcrafts]

I got a message from them the other day in regards to the Pegas blades.. below is the message.. I've had good luck with this company in the past.. other than with the Pegas blades.. as of recent....

 

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We've received some good news this morning!

 

After having spoken with a REAL person, we have been advised that the Modified Geometry Blades will be shipping to the main distributor hub this week to arrive by February 20th.  It takes approx. 2 days to arrive to us from that point so we are expecting to receive them for shipment on February 22nd.  I will be working late that night and early on February 23rd to insure all back orders are fulfilled and shipped out.  We will also upgrade all orders to priority mail if they are not already listed as such.

 

We were advised that there was a mistake made during production thus causing this entirely too long delay.

 

We understand if you still would like the refund, but having a date gives us a light at the end of the tunnel.

 

We have been promised a more open line of communication in the future in regards to this matter so we can provide YOU, our very patient customers, with much needed information.

 

We appreciate your patience with our small business.

 

 

Kindest regards,
Lesley