Iguanadon Posted July 11, 2018 Report Share Posted July 11, 2018 After many orders from Vistaprint and always very happy, I just received 2 batches of business cards that I'm not thrilled with. Cards came out quite dark. The Unicorn card was a simple re-order, no changes. The Dachshund I did use a different picture. They both looked great on the PREVIEW before ordering, but their printers must have been on a darker setting. I've emailed them, we'll see what they say. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Iguanadon Posted July 11, 2018 Author Report Share Posted July 11, 2018 Here are the preview/proofs when I placed the order. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted July 11, 2018 Report Share Posted July 11, 2018 I'm pretty sure they will set you straight... I had an issue several years ago ( don't even remember what the issue was now ) and they sent me a whole new batch.. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
MrsN Posted July 11, 2018 Report Share Posted July 11, 2018 I hope they have good customer service and help you out. I like ordering things from them. Let us know how it turns out OCtoolguy and WayneMahler 2 Quote Link to comment Share on other sites More sharing options...
NC Scroller Posted July 12, 2018 Report Share Posted July 12, 2018 Iggy keep us posted. I have used them in the past and they have always been spot on. I need to reorder soon so I will be watching a waiting. Anyone can make a mistake but a good company will fix them hassle free. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Rockytime Posted July 12, 2018 Report Share Posted July 12, 2018 Having owned a commercial printing plant I would not print business cards. I ordered from Vistaprint hundreds of times. For everyone in the plant and all sales eople. Never had a bad order. I will be very surprised if they do not make good for you. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Iguanadon Posted July 12, 2018 Author Report Share Posted July 12, 2018 They are making it right... I received this email overnight (1:10am to be precise). Well done Vistaprint. ==== Dear Scott, I apologize if the business cards you received was too dark. Allow me to check this for you. I did my investigation and checked the image that you sent, I have verified that it was our error and we take full responsibility. The mistake was due to machine error that should have never happened. I would love to make this right for you as we do value your business. I went ahead and processed a free replacement of your business cards. Your new Order number is scheduled to arrive on or before July 16, 2018. You may also have the option to review the details of the replacement on your Vistaprint account by clicking Order History. A separate email confirmation will be sent as your reference, you will not be required to return the business cards as we value your time and effort. I appreciate you gave us a chance to fix it for you. We don't wish anything but the satisfaction you get with our products and service. Sincerely Mel Customer Care Specialist poupster2, crupiea and John B 3 Quote Link to comment Share on other sites More sharing options...
Sycamore67 Posted July 12, 2018 Report Share Posted July 12, 2018 I am glad they are making it right. That was a great response from them. I would have contacted them first and given them a chance to make it right before posting it on a public forum. kmmcrafts 1 Quote Link to comment Share on other sites More sharing options...
NC Scroller Posted July 12, 2018 Report Share Posted July 12, 2018 That is first class customer service. Thanks for the update. Quote Link to comment Share on other sites More sharing options...
Iguanadon Posted July 12, 2018 Author Report Share Posted July 12, 2018 2 hours ago, Sycamore67 said: I am glad they are making it right. That was a great response from them. I would have contacted them first and given them a chance to make it right before posting it on a public forum. By posting it, I was in essence seeking to hear if others had had similar encounters before. And some did post of issues and that they were quickly resolved, so that made me feel good that it would likely be handled by Vistaprint, which it was. kmmcrafts 1 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted July 12, 2018 Report Share Posted July 12, 2018 10 minutes ago, Iguanadon said: By posting it, I was in essence seeking to hear if others had had similar encounters before. And some did post of issues and that they were quickly resolved, so that made me feel good that it would likely be handled by Vistaprint, which it was. They'll likely send you a gift too.. not sure if it's a promotional thing or they just really feel bad about the mistake and hope by sending you a gift ( pen, sticky, notes, etc ) with your card design on it... Part of me thinks they do that so you'll buy more of the gift they offer when you run out or see it in person.. Big business like that... bound to make mistakes.. and they are ready to handle them with a promotional gift.. Maybe they don't do that anymore.. like I said.. was several years ago when I had an issue.. either way.. they well known big business and they didn't get that way by doing crappy work and bad customer service. Quote Link to comment Share on other sites More sharing options...
Sycamore67 Posted July 12, 2018 Report Share Posted July 12, 2018 I understand what you were trying to do. But, I think if you are not satisfied with something you bought you should contact that business first. It does not matter why you decided to post it, it still provides a negative for the company. If someone is unhappy with one of your puzzles or maps and their is a minor problem,do you want them to contact you directly or first post it on a forum. I simply believe in giving someone the chance to make it right first. Quote Link to comment Share on other sites More sharing options...
oldhudson Posted July 12, 2018 Report Share Posted July 12, 2018 Gadzooks I'm glad they're a stand-up outfit. I wouldn't know who to go to for cards.... It's getting harder and harder to find a printer. Quote Link to comment Share on other sites More sharing options...
wombatie Posted July 14, 2018 Report Share Posted July 14, 2018 I feel that we are more likely to now order from Vista Print because you told us of the problem that you had with them and then shared their email to you, with us so that we can see that they are a stand up company that is not afraid of admitting their mistakes and fixing them free of charge. Thank you Scott. Marg Quote Link to comment Share on other sites More sharing options...
orangeman Posted July 15, 2018 Report Share Posted July 15, 2018 I've always ordered business cards from: https://www.printsmadeeasy.com/ Always have received quality business cards! They even had a puzzle logo which I incorporated. bb Quote Link to comment Share on other sites More sharing options...
Iguanadon Posted July 16, 2018 Author Report Share Posted July 16, 2018 Well, I just received my replacement cards... and unfortunately, they are as bad, and possibly even slightly worse (darker) than the batch from last week. They appear to be having some serious printer issues. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
rjweb Posted July 16, 2018 Report Share Posted July 16, 2018 that sucks, what did they say this time, it will get straighten out in time, if you have the time, maybe you should try office depot, RJ Quote Link to comment Share on other sites More sharing options...
Iguanadon Posted July 17, 2018 Author Report Share Posted July 17, 2018 1 hour ago, rjweb said: that sucks, what did they say this time, it will get straighten out in time, if you have the time, maybe you should try office depot, RJ I've emailed them, waiting for a response. I may tell them to just wait 4 or 6 weeks before trying again in hopes that whatever issue they're having works itself out by then. Quote Link to comment Share on other sites More sharing options...
Rockytime Posted July 17, 2018 Report Share Posted July 17, 2018 Unbelievable! Not only that but terribly frustrating. Quote Link to comment Share on other sites More sharing options...
lawson56 Posted July 17, 2018 Report Share Posted July 17, 2018 WOW.That is just Terrible,I have had only one issue with them them.They put the wrong ph,# on my Magnet Cards.Soon Fixed.Haven't had a problem since.I sure hope ya get yours fixed. Quote Link to comment Share on other sites More sharing options...
Sycamore67 Posted July 17, 2018 Report Share Posted July 17, 2018 That is really bad for Vistaprint. When a customer has a problem with an order and they need to send a replacement, they should check it out before shipping the replacement. Quote Link to comment Share on other sites More sharing options...
Iguanadon Posted July 17, 2018 Author Report Share Posted July 17, 2018 Response from Vistaprint... I chose to be refunded. I'll consider reordering in about 4 weeks in hopes they've found and resolved the problem. In the meantime I was also sent a survey asking for my feedback about my complaint experience... Hopefully I'll hear from them based on the ratings I supplied. ======== Hello Scott,How are you? I hope you are having an awesome day as the week progressIt pains me to learn that the replacement is still dark, knowing its only a reorderBut no worries. I`m here to help and make thing right for you within this conversationThis was clearly a missed on our printing size. I have your feedback and attached photo sent to our plant site making sure this won`t happen again during replacementYour satisfaction is of great importance and I would love to get another opportunity to make things right for you. To make it up to you, it would be my pleasure to assist you with any one of the following options: Replace your order at no additional cost. (if you'd like to give it a try again, You can also edit it by making it lighter) Issue a Merchandise Credit for the amount charged. (can be used towards new order) Issue a full refund. Thank you for letting us know of the issue and giving us the opportunity of making things right for youI`m glad I was able to fully resolve the concern with in this conversation and made you a very satisfied customerHave a lovely day and awesome day as the week progressMikeCustomer Care Specialist Quote Link to comment Share on other sites More sharing options...
Iguanadon Posted August 3, 2018 Author Report Share Posted August 3, 2018 Well... After bad batch #1, replaced by bad batch #2, I asked for and received a full refund. I waited a couple of weeks, and hoping that they'd found the issue with their printing equipment, I placed the order again... I now have bad batch #3. I emailed them letting them know how disappointed I was and that even after asking twice for my issue to be escalated so that I could speak with someone higher up, I never heard a thing. Full refund given again and I'm done trying to work with them. I just placed an order on this site and hopefully I'll finally receive some usable cards. https://www.gotprint.com/home.html Quote Link to comment Share on other sites More sharing options...
trackman Posted August 3, 2018 Report Share Posted August 3, 2018 That is very strange a company as big as they are doing three bad batches. Quote Link to comment Share on other sites More sharing options...
Iguanadon Posted August 14, 2018 Author Report Share Posted August 14, 2018 Final Update: I received my order from www.gotprint.com and the cards are perfect. Their design program on their site was easy to use. It took a little longer to receive the cards, but unless you're in a rush, it shouldn't be an issue. It only took 11 days to receive them. I received them in today's mail, was happy with them and immediately placed an order for another batch with a different puzzle image. Quote Link to comment Share on other sites More sharing options...
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