Hudson River Rick Posted January 25, 2019 Report Share Posted January 25, 2019 I posted this on another site, thought all would like to know that there are business people out ready to serve us. I just wanted everyone to know about my recent purchase from QTE North America. I ordered the new Pagas Head Clamp Set for my ailing EX-21 on 1/19 and was excited to receive them in about a week. When I opened the box, my excitement waned because I noticed that I was sent the wrong set of clamps and my saw is pretty much out of service. I called QTE this morning (FRI.), and received the best customer service I have ever experienced. I spoke with Richard Boehl and he immediately knew what my problem was and couldn't apologize enough. Rich quickly looked up my order and promised to ship out the correct set quickly, well in less then an hour, I got an e-mail that said my clamp set was on the way to the east coast via express mail, and I should expect them in a few days.I would highly recommend that anyone who needs or wants Pegas parts, to purchase from QTENorth America, INC. www.Qtena.com Rick RabidAlien, SCROLLSAW703, meflick and 4 others 5 2 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted January 25, 2019 Report Share Posted January 25, 2019 1 hour ago, Hudson River Rick said: I posted this on another site, thought all would like to know that there are business people out ready to serve us. I just wanted everyone to know about my recent purchase from QTE North America. I ordered the new Pagas Head Clamp Set for my ailing EX-21 on 1/19 and was excited to receive them in about a week. When I opened the box, my excitement waned because I noticed that I was sent the wrong set of clamps and my saw is pretty much out of service. I called QTE this morning (FRI.), and received the best customer service I have ever experienced. I spoke with Richard Boehl and he immediately knew what my problem was and couldn't apologize enough. Rich quickly looked up my order and promised to ship out the correct set quickly, well in less then an hour, I got an e-mail that said my clamp set was on the way to the east coast via express mail, and I should expect them in a few days.I would highly recommend that anyone who needs or wants Pegas parts, to purchase from QTENorth America, INC. www.Qtena.com Rick They are situated about 50 miles from me and I had similar great service. I got my set in less than 2 days and when I have emailed them to ask questions, I get a reply the same day usually. Great people to deal with. Thanks to Iggy. I think it was him who recommended buy from QTE. They had the best price at the time. SCROLLSAW703 1 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted January 25, 2019 Report Share Posted January 25, 2019 That’s where I bought my Pegas upgrade chucks for my Excalibur.I had never heard of them until searching for the best deal on the Pegas. Had a great experience with my purchase from them. SCROLLSAW703 and OCtoolguy 2 Quote Link to comment Share on other sites More sharing options...
scrollingforsanity Posted January 26, 2019 Report Share Posted January 26, 2019 I also just had a great customer service with them and it was Richard that helped me. I purchased my Pegas chuck heads from them also and had the thumb screw ends and set screw ends wear out very quickly. I emailed them on Saturday when they were closed and had a return email at eight am Monday morning. Richard rushed out two new sets of swivels and set screws at no charge. They also sell Pegas blades at a very good price I thought. I am going to try them next time I need blades. I have received several emails from Richard on tips for sanding down my thumb screw tips and cleaning blades. I already knew all the things he told me but it was still nice that he cared enough to email back. grizz OCtoolguy and SCROLLSAW703 1 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted January 26, 2019 Report Share Posted January 26, 2019 3 hours ago, scrollingforsanity said: I also just had a great customer service with them and it was Richard that helped me. I purchased my Pegas chuck heads from them also and had the thumb screw ends and set screw ends wear out very quickly. I emailed them on Saturday when they were closed and had a return email at eight am Monday morning. Richard rushed out two new sets of swivels and set screws at no charge. They also sell Pegas blades at a very good price I thought. I am going to try them next time I need blades. I have received several emails from Richard on tips for sanding down my thumb screw tips and cleaning blades. I already knew all the things he told me but it was still nice that he cared enough to email back. grizz That means so much to the customers to know that the company cares. Thanks for the update. So far, I've had no problem with either the set screws or the tips but now I'll be alert to the problem. SCROLLSAW703 1 Quote Link to comment Share on other sites More sharing options...
JimErn Posted January 26, 2019 Report Share Posted January 26, 2019 Its great that we share good customer service, know what else is nice? send the link to this thread to them. As a business owner I always liked it a lot when something like that happened, instead of nothing but complaints kmmcrafts, NC Scroller, Scruffydog and 2 others 5 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted January 26, 2019 Report Share Posted January 26, 2019 Great idea Jim... as they are not placed very high in google search when searching for the Pegas clamps.. They were a few pages back when I did my search a few month back.. I was about to give up and buy from another source just as I stumbled on their site.. Every link to them that gets posted around the web from them helps their ranking with google searches.. to get them closer to the front page and at the top of the front page.. without paying to be there.. Bear woods is top do for me when I search.. everyone that searches will get different results based on their user history.. Another thing that helps them is people clicking on these links that we post... A good reason for people to post their website links all over the net.. like I have in my signature for my site.. the more people clicking that in my signature helps my rank in google.. Anyway... enough rambling about that.. here is a link to their pegas chucks https://qtena.com/b-pegas-scroll-saws-br-b-pegas-head-clamp-sets-br-c-2409_2554.html OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Scrappile Posted January 26, 2019 Report Share Posted January 26, 2019 (edited) Ahhh, think "bookmark". Then you do not have to search and look through pages, well only once anyway..... just saying.. Edited January 26, 2019 by Scrappile OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Hudson River Rick Posted January 26, 2019 Author Report Share Posted January 26, 2019 Very happy everyone who has interacted with this company has had the same great service as I did. I would really like to link this thread to them, but I jsut can't get this computer to know who is the boss. Thanks for all the nice replies. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
scrollingforsanity Posted January 26, 2019 Report Share Posted January 26, 2019 I have the same problem with my computer. It tells me what to do. LOL grizz OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted January 26, 2019 Report Share Posted January 26, 2019 I just sent them the link to this topic. They will enjoy reading all about themselves I'm sure. Quote Link to comment Share on other sites More sharing options...
Hudson River Rick Posted January 26, 2019 Author Report Share Posted January 26, 2019 Thanks Ray. At least one of us can make the computer know who is boss. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
scrollingforsanity Posted January 26, 2019 Report Share Posted January 26, 2019 Thanks Ray. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
poupster2 Posted January 30, 2019 Report Share Posted January 30, 2019 Scrappile mentioned Bookmark! I just added QTE in our resource vendors. Thank you Rick for sharing this information. I will certainly use them in the future! OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted January 30, 2019 Report Share Posted January 30, 2019 I have been carrying on a short email conversation with Richard at QTE. It seems that he and I grew up very nearly at the same time here in So Cal. We frequented many of the same old establishments near where I live. He is going to join SSV and may even become a contributor. It's nice to know who you are dealing with. kmmcrafts 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted January 30, 2019 Report Share Posted January 30, 2019 If Ray didn't mention it, the new Pegas blade clamps will make a great addition to your saw. They are much lighter, easier to work with and cut some of the vibration down on my saw. I'm going to add the set designed for the EX to my Dewalt because I like the tension lever. Good investment. Quote Link to comment Share on other sites More sharing options...
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