Scrappile Posted July 11, 2019 Report Share Posted July 11, 2019 2 minutes ago, kmmcrafts said: Me Too.. They've always been real good to me and get my products typically 2-3 days.. BW took 2 weeks just to process my order and get it in the mail and another 1+ in the mail system... Maybe because I caught them at Christmas time.. but DnD was quick.. Also love the small drill bits that DnD sells.. they come in plastic tubes with a cap.. just like some of the blade storage tubes.. but mini ones LOL Yes, my favorite mini bits. I really think they are the best I have purchased. kmmcrafts and OCtoolguy 1 1 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted July 15, 2019 Author Report Share Posted July 15, 2019 The replacement blades showed up in my mail box today.. Yay.. now it's been almost a year since I've had "Good" #5 blades... might have to run to the shop and give the good ones a try again... Been using those bad blades so long that the good ones will probably mess me up, LOL OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted July 16, 2019 Report Share Posted July 16, 2019 3 hours ago, kmmcrafts said: The replacement blades showed up in my mail box today.. Yay.. now it's been almost a year since I've had "Good" #5 blades... might have to run to the shop and give the good ones a try again... Been using those bad blades so long that the good ones will probably mess me up, LOL I wrote to the Pegas folks but haven't heard a thing back yet. I asked for instructions on how to exchange out my 11 dozen bad ones. Maybe I'll get a surprise and they'll just ship me some new ones. Probably not. Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted July 16, 2019 Author Report Share Posted July 16, 2019 19 minutes ago, octoolguy said: I wrote to the Pegas folks but haven't heard a thing back yet. I asked for instructions on how to exchange out my 11 dozen bad ones. Maybe I'll get a surprise and they'll just ship me some new ones. Probably not. Mine came direct from Grobet instead of Bear Wood.. Guessing that is why they came so fast.. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted July 16, 2019 Report Share Posted July 16, 2019 14 hours ago, kmmcrafts said: Mine came direct from Grobet instead of Bear Wood.. Guessing that is why they came so fast.. I emailed Grobet also. I gave them my address and phone number. But so far I've rec'd no reply. I am not really expecting anything. So far I'm using the faulty blades in my EX. I'll order more for my Hawk. kmmcrafts 1 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted July 16, 2019 Author Report Share Posted July 16, 2019 56 minutes ago, octoolguy said: I emailed Grobet also. I gave them my address and phone number. But so far I've rec'd no reply. I am not really expecting anything. So far I'm using the faulty blades in my EX. I'll order more for my Hawk. Just wanted to clarify that I emailed Bear Wood where I bought the blades.. with my order number and the amount of blades I had ordered with them.. They replied back saying they was going to ask the higher ups about the issue and get back to me.. Later that day.. they messaged back and said there was a few blades that Pegas tried to redesign or something and that they had some issues with.. and said they would be sending out replacements right away.. The replacement blades came directly from Grobet.. not from BW.. Must faster than the other orders I've gotten from BW.. probably because they were sent from within the USA.. and not Canada.. BTW, Been sawing all day today so far with those #5's.. no broken blades.. Yay, LOL Also the new blades seem to be much sharper blades than the ones with the notch.. Now.. not all the notched ones were as bad as those I got from BW.. The 3-4 gross I got from DnD with the notch.. I did have breakage issues from time to time.. and they were sharper than these others I got from BW.. some of these from BW didn't even have the last couple of teeth on the cut stroke pointed.. it was just a square shape rather than a pointed tooth.. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Woodrush Posted July 16, 2019 Report Share Posted July 16, 2019 I've been using pegas for almost 5 years now and I haven't had any bad ones yet OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted July 16, 2019 Author Report Share Posted July 16, 2019 16 minutes ago, Woodrush said: I've been using pegas for almost 5 years now and I haven't had any bad ones yet I've been using them for about 3 years now.. last year they ran a bad batch and I ended up with 5 gross of the bad ones... I used 3 of the 5 gross anyway.. but that last 2 gross was basically unusable whatsoever.. About 13 years of Flying Dutchman blades before that.. and yes. ran into bad batches of those before too.. so it happens.. You must have lucked out on not ordering / needing blades during that bad batch last year.. Was a lot of complaints on the FB groups about those blades, LOL OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted July 23, 2019 Report Share Posted July 23, 2019 On 7/16/2019 at 11:07 AM, kmmcrafts said: Just wanted to clarify that I emailed Bear Wood where I bought the blades.. with my order number and the amount of blades I had ordered with them.. They replied back saying they was going to ask the higher ups about the issue and get back to me.. Later that day.. they messaged back and said there was a few blades that Pegas tried to redesign or something and that they had some issues with.. and said they would be sending out replacements right away.. The replacement blades came directly from Grobet.. not from BW.. Must faster than the other orders I've gotten from BW.. probably because they were sent from within the USA.. and not Canada.. BTW, Been sawing all day today so far with those #5's.. no broken blades.. Yay, LOL Also the new blades seem to be much sharper blades than the ones with the notch.. Now.. not all the notched ones were as bad as those I got from BW.. The 3-4 gross I got from DnD with the notch.. I did have breakage issues from time to time.. and they were sharper than these others I got from BW.. some of these from BW didn't even have the last couple of teeth on the cut stroke pointed.. it was just a square shape rather than a pointed tooth.. Just a quick note to update. I emailed again to the email address that was supplied here and got an almost immediate reply from the Grobet sales manager Bob Duncan. In less than a week, I received a gross of blades yesterday to replace the 11 dozen I still have left of the defective blades. I'm a happier camper and will continue to use Pegas products. Great/fast customer service. kmmcrafts 1 Quote Link to comment Share on other sites More sharing options...
Bill WIlson Posted July 23, 2019 Report Share Posted July 23, 2019 Bob used to be on the staff at Fox Chapel Publishing and moderated the Scroll Saw Woodworking & Crafts forum. He recently took a position as National Sales Manager for Grobet USA. He's very in tune with the scrolling community and it's no surprise to me that he came through for you. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted July 23, 2019 Report Share Posted July 23, 2019 49 minutes ago, Bill WIlson said: Bob used to be on the staff at Fox Chapel Publishing and moderated the Scroll Saw Woodworking & Crafts forum. He recently took a position as National Sales Manager for Grobet USA. He's very in tune with the scrolling community and it's no surprise to me that he came through for you. That's great info Bill. Thanks. That might explain some of his emails that we went back and forth over. He and I spoke about the absence of woodworking shows here on the West Coast. He was at a show in Las Vegas at the time. He mentioned that he was seeing quite a few folks from California at the show. He had already taken 2 orders for Pegas bandsaws that would be shipped to Cal. Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted July 23, 2019 Author Report Share Posted July 23, 2019 2 hours ago, Bill WIlson said: Bob used to be on the staff at Fox Chapel Publishing and moderated the Scroll Saw Woodworking & Crafts forum. He recently took a position as National Sales Manager for Grobet USA. He's very in tune with the scrolling community and it's no surprise to me that he came through for you. That's where I know him.. I knew that name when I read this earlier... OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
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