Dewalt Service Center near me

[OCtoolguy]

I have read many reports regarding the service that folks have gotten from their Dewalt Service Centers and not much good was ever said. Well, I wanted to give credit where credit is due. I have a Porter-Cable router, model number 1101, that my grandfather bought new way back before I was born. I'm 76 years old. He left it to me when he passed away and I have used it many times. But, the last time I used it, last Sunday, I dropped it. Unfortunately it landed on the aluminum housing where the brush holder is located on one side. It dinged the aluminum but it also shattered the black plastic/bakelite cap that holds the brush in place. My heart sunk. So, I started searching for parts and found nothing was available for a power tool that old. I did find out though that Dewalt/Black & Decker/Porter-Cable are all under one corporate umbrella now. So, I found that the service center is about 45 miles from me. I gave them a call and got hold of a very nice young lady and explained my situation. She asked me to hang on and she went and found a person who had vast knowledge about the older tools. It turns out that the same cap is used on many other older tools and they had 5 of them in stock at $2.20 each. So, I ordered 2 of them. They shipped them to me in a box by U.P.S. and didn't charge me any shipping. A total cost of $4.74. I couldn't be happier. I did call out to the center and got hold of the person who is in charge of that department and gave them a great big thank you and made sure that those 2 people got the credit they deserve. So, I hope those of you who have to contact their Dewalt Service Center have the same good fortune that I did. My center is located in Ontario, Ca. Do a google search for it and give them a try the next time you need parts for any of those 3 brands. Ok, I'll get off my soapbox now.

 

[browders]

That's a great story. We hear so much about the bad experiences. It's nice to know that sometimes things go well. 

Jim

[Jim McDonald]

I had a very good experience with the center in Indianapolis. Got the knocking fixed, but after about 3 cuts, it would not pull tension. They fixed the tension issue at no charge.

I was without my saw for a short bit, but it just hums along now.

(Of course, that meant I didn't pull the trigger for a new Pegas )

[ike]

Don't bring it to cibncinnat ohio!!!

[OCtoolguy]

1 hour ago, Jim McDonald said:

I had a very good experience with the center in Indianapolis. Got the knocking fixed, but after about 3 cuts, it would not pull tension. They fixed the tension issue at no charge.

I was without my saw for a short bit, but it just hums along now.

(Of course, that meant I didn't pull the trigger for a new Pegas )

Jim, I'm not sure just how mechanically inclined you are but if you once take the time to watch the Bob Brokaw series of videos on your saw and do the service on your saw, you can keep it in humming operation. I did all the required things to my Dewalt prior to buying my Excalibur. When I sold it, I knew the next owner got a great running saw. I told the buyer that if anything ever went wrong with it to get in touch with me and I'd help them fix it.