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8 hours ago, Rolf said:

They may be different threads. Metric vs imperial.  Shipping to the UK is a royal pain. no pun intended. I will no longer ship clock kits to the UK. 

And the postage when ordering from the UK isn't much better. I am getting killed buying parts for my TVR.

I used to ship a lot of my scrolled work to the UK.. They used to be my most international buyers until the folks from Australia and and Italy found me.. Maybe the VAT started getting them harder because about 2 years ago is when it all of a sudden came to a halt for the UK orders.. still get some here and there but not like it used to be.. I've never had any issues with shipping international anywhere I've shipped to.. other than one item i shipped to France got delayed for a long time in customs but the customer did finally get it about 2 weeks after I refunded her.. thankfully she was nice enough to re-pay me.. took a total of 7 weeks for that package, LOL  

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Hello Octoolguy,

Yes that is the email address I used, still not had a reply.

If they don’t want to talk to me, PLEASE, tell me then I will go away.

Wondering if I should go through Gmail because it is obvious their contact page isn’t working.

Still no response from Seyco either. What is the matter with these people?

Edited by avenuewood
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7 hours ago, avenuewood said:

Hello Octoolguy,

Yes that is the email address I used, still not had a reply.

If they don’t want to talk to me, PLEASE, tell me then I will go away.

Wondering if I should go through Gmail because it is obvious their contact page isn’t working.

Still no response from Seyco either. What is the matter with these people?

I emailed them 2 days ago using gmail. I got a reply in one day. Give it another try that way. Wolfgang is a good guy and he has been very helpful to many of us.

 

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3 hours ago, avenuewood said:

Octoolguy and kmmcrafts,

There is nothing in my spam folder. I sent Wolfgang a message which he would have got this morning.

waiting now to see if he replies.
Wish I had never decided to try to get spares.

Keep in mind that we are living in strange times. I'll be very happy when/if things normalize.

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OK. I am calling time on this one. Neither Advanced Machinery and Seyco have had the decency to reply. I don’t care much for their business acumen. Surely a sale is a sale?

 I am contemplating getting my mini metal lathe out and trying to make one. How difficult can it be. I have anew one for reference. Just need to find some small o rings.

Wish me luck!

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On 5/13/2020 at 7:33 AM, avenuewood said:

Hello Octoolguy,

Yes that is the email address I used, still not had a reply.

If they don’t want to talk to me, PLEASE, tell me then I will go away.

Wondering if I should go through Gmail because it is obvious their contact page isn’t working.

Still no response from Seyco either. What is the matter with these people?

Just my take on all of this.  Maybe Octoolguy should email Wolfgang and copy you on the email so that Wolfang has your email address and get things started that way!!

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I would give them a call before I hang up the towel on them... Well, I can't speak for A/M but Seyco has always been great to me.. I have to wonder if the messages are even getting to them.. a phone call can change your opinion of a company fairly quick.. and YES.. I do agree.. a sale is a sale.. at least for me it is.. and sometimes that even means loosing money to gain a future customer.. many of my return customers I went above and beyond lost money and they now come back every year for custom gifts they buy for family and friends.. 

Also don't forget.. we all are in a pandemic.. and here in the USA.. the leaders have shut down most non essential business throughout all states.. even though only about 6 areas of the whole USA are really affected the rest of the country is wondering why we are shut down, LOL..  

I don't know how it is or what sources are in the UK.. but there has to be a company willing to sell parts to you from the USA it seems like.. ereplacementparts.com maybe? as I've said many times.. the DeWalt, Excalibur, King, Pegas etc etc.. all use that same tip..  Though for most of these companies they only sell the whole thumb screw.. still not cheap..  I think if I could get a part number for just the tip I could probably find a source.. but even amazon sells the whole new screw.. This place was the cheapest I seen in just a quick look.. https://www.mmtoolparts.com/store/dewalt-knob-asy-clamp-286303-00

Threads may be different and the size of the tip would be that of what I showed you when I posted the picture of me measuring mine.. only way to know for sure would be to buy one and try it I guess.. 

Maybe try this part number ( 286303-00  ) and search online.. This is a DeWalt part number.. if you get nothing off of the number.. try putting DeWalt in the search and then the number.. maybe get lucky and find a local source..

 

 

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5 hours ago, avenuewood said:

Hi kmmcrafts,

just clicked the link to mm tool parts.

Access from your country was disabled by the administrator.

As for ringing people over there, the cost of the call would be prohibitive. Far more than the cost of the part.

How about this place? https://www.partshopdirect.co.uk/dewalt-knob-sa-p286303-00/ I don't know what the prices mean so not sure if this is reasonable or not.. as I said in my last posting topic.. search your country for this part number 286303-00.. I do not know if the threads would be the same or even if the swivel end piece will work.. But these are the same as the one I measured in the earlier post reply.. I'm not sure of a part number or source for just the swivel.. I recall someone posting about a source for the piece long ago.. but I cannot find that topic etc. Only other source for us in the US that I know of is Seyco or A/M for just the end piece 

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7 hours ago, avenuewood said:

OK. I am calling time on this one. Neither Advanced Machinery and Seyco have had the decency to reply. I don’t care much for their business acumen. Surely a sale is a sale?

 I am contemplating getting my mini metal lathe out and trying to make one. How difficult can it be. I have anew one for reference. Just need to find some small o rings.

Wish me luck!

Good luck with the o-rings. I tried to find a source. No problem if I wanted 1000 of them. Really hard to find them on a onsy-twosy basis.

 

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1 minute ago, avenuewood said:

Octoolguy,

Just replied to kmmcrafts. Ordered a DeWalt screw. Will see when it arrives if it fits. Thanks.

I will do as suggested above if you want me to email Wolfgang. He was interested in what you had to say. I just need your email address. He really has been great to me when I had my Hegner saw. I'm telling you, it's just this fiasco that we are all going through right now. None of us have ever lived through anything like it.

 

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Well I sure hope they work for you as it's a good source for you on them later down the road should you meed them again.. Looking forward to hearing back from you as to whether they work or not.. If not then I'll see about looking into this further for a different source of them.. I'm certain that swivel end piece isn't a scroll saw only type application.. someone somewhere makes these for other applications.. McMaster-Carr sells a different type of swivel end but it looks to be a swivel piece on a ball socket type deal.. That end piece is called dog cap or something like that.. but not sure that's the same as they call the removable pin like our saws have.. Anyway.. I'm hopeful that this DeWalt one will work for you..

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Octoolguy,

I have no problem with you contacting Wolfgang ref. my problem. It could quite well help other people down the line to be able to contact. 
I will wait till the DeWalt screw arrives to see if it works before committing to any others. Thanks for your offer anyway. Interested to know what Wolfgang thinks about it.

bwindsor95@gmail.com

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To all you very helpful people who have been watching this thread.

My order of DeWalt thumb screws arrived this morning. Guess what ........they fit my Hegner.

A VERY big thank you to all of you who have helped.

Lock this information into your memory banks. DeWalt blade clamps with the swivel pin fit Hegner scrollsaws.

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Ray from Seyco was very helpful when I had problems with my Ex21  a few years ago, however he would not ship spares outside of the US. I was lucky and a very nice lady from another forum ordered the parts and sent them onto me and I reimbursed her.
there are some really great people in this funny old world, you just have to look for them. :heart::eye:

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5 hours ago, John B said:

Ray from Seyco was very helpful when I had problems with my Ex21  a few years ago, however he would not ship spares outside of the US. I was lucky and a very nice lady from another forum ordered the parts and sent them onto me and I reimbursed her.
there are some really great people in this funny old world, you just have to look for them. :heart::eye:

And a good share of them hang out here.

 

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