Foxfold Posted October 12, 2020 Report Share Posted October 12, 2020 (edited) My saw broke !!! Well, perhaps that's a bit dramatic. The pin that holds my tension lever in place fell out while I was cutting !! the tension lever rocketed into the air, goodness knows where the 'pin' went as I can't find it. I've asked Axminster if they've got a replacement but they haven't. They are going to see if they have any saws returned and try and take one from that and send it to me. Luckily, I still have my old saw down in Tony's workshop, so I'll have to take the pin out of that for the time being. Tony's going to measure the pin with his 'calliper' thing and I'll buy some metal dowels on line. Not a good day as I have quite a few things to cut that people are waiting for If this is how the day is going I'm not going to wash my best China today. Edited October 12, 2020 by Foxfold amazingkevin, jbrowning, don watson and 6 others 2 7 Quote Link to comment Share on other sites More sharing options...
WayneMahler Posted October 12, 2020 Report Share Posted October 12, 2020 Sorry to hear this. Being down in times of need is no fun at all. Hopefully Tony can find something that will work for you. I'm not real familiar with Axminster brand but isn't that the same as Excalibur ? If so you can try looking at www.seyco.com as Ray stocks all kinds of parts . He is located in the US. There is another place to look also. I think they are also bases in the US though. www.ereplacementparts.com. Pretty sure that is correct URL if not Google will find it. Best of luck with your searches. Hopefully you be back up and running soon. Foxfold and OCtoolguy 1 1 Quote Link to comment Share on other sites More sharing options...
don watson Posted October 12, 2020 Report Share Posted October 12, 2020 Not a good start to the day methinks. How old is the saw Brenda ?? I don't know what the lever does but I think a piece of silver steel would be the cure. Hope you're up and running again very soon. Don W OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Popular Post Foxfold Posted October 12, 2020 Author Popular Post Report Share Posted October 12, 2020 Axminster has just rung me and said, because I've not had the saw that long and because the 'pin' doesn't come as a 'single' item, they are sending me a replacement 'unit'.... A new tension lever + pin, free of charge. Now isn't that a lovely, refreshing gesture, great customer service. !!! John B, WayneMahler, OCtoolguy and 17 others 19 1 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted October 12, 2020 Report Share Posted October 12, 2020 While you'd need to make sure you got the right sized pin.. most hardware stores should have the pin.. and probably less than $0.50.. That said.. It's good on them to send you a new whole assembly as those pins don't just fall out.. and if it did.. it may have damage to the hole that it goes through being wallowed out some by running it and not knowing it was coming out.. so even a new pin may fall out again.. should be a snug fit.. I would go with installing the assembly.. I have a feeling they might be thinking the same thing as me about the hole being wallowed out.. Otherwise I'd think they'd just get a pin and send you that.. tomsteve, OCtoolguy, Foxfold and 1 other 2 2 Quote Link to comment Share on other sites More sharing options...
spirithorse Posted October 12, 2020 Report Share Posted October 12, 2020 Congratulations! You posted with the response from Axminster while I was researching sources for you. These are supposed to be companies that may have the pin you need in case you are interested. https://www.partstown.com/https://us.misumi-ec.com/https://www.amazon.co.uk/roll-pins/s?k=roll+pins I wasn't sure if you really need a Dowel Pin or a Roll pin/Roller pin. God Bless! Spirithorse don watson, OCtoolguy and Foxfold 1 2 Quote Link to comment Share on other sites More sharing options...
WayneMahler Posted October 12, 2020 Report Share Posted October 12, 2020 Wow and Congrats Brenda. Happy to hear you'll be back up and running once the package arrives. I fully agree, that is great customer service. Foxfold and OCtoolguy 2 Quote Link to comment Share on other sites More sharing options...
Fedido Posted October 12, 2020 Report Share Posted October 12, 2020 Glad it worked out for you. Next higher assembly sometime is a great thing. ben2008, OCtoolguy and Foxfold 1 2 Quote Link to comment Share on other sites More sharing options...
Foxfold Posted October 13, 2020 Author Report Share Posted October 13, 2020 21 hours ago, don watson said: Not a good start to the day methinks. How old is the saw Brenda ?? I don't know what the lever does but I think a piece of silver steel would be the cure. Hope you're up and running again very soon. Don W I've had it about 4 months. However, the 'pin' coming loose is one of it's 'faults' I knew that because my other saw did exactly the same. It's just that for some reason I haven't been checking. I presumed, quite wrongly, that it happened on my other saw because it was quite old and never gave it a thought with this saw as it's so new. Well you live and learn !! OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
don watson Posted October 14, 2020 Report Share Posted October 14, 2020 Good to hear that Brenda. Good service from Axi as well. OCtoolguy, Foxfold and danny 3 Quote Link to comment Share on other sites More sharing options...
ben2008 Posted October 15, 2020 Report Share Posted October 15, 2020 I'm impressed with that customer service. Sounds like a great company to do business with. You are so lucky to have them. Ben OCtoolguy and Foxfold 2 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted October 15, 2020 Report Share Posted October 15, 2020 On 10/13/2020 at 1:29 AM, Foxfold said: I've had it about 4 months. However, the 'pin' coming loose is one of it's 'faults' I knew that because my other saw did exactly the same. It's just that for some reason I haven't been checking. I presumed, quite wrongly, that it happened on my other saw because it was quite old and never gave it a thought with this saw as it's so new. Well you live and learn !! Brenda, I'm trying to recall, isn't your saw the same as a Hegner? It seems that I remember you having a problem with the bolt/bushing wearing out on your other saw. Am I right or did I dream it? Quote Link to comment Share on other sites More sharing options...
Foxfold Posted October 15, 2020 Author Report Share Posted October 15, 2020 2 hours ago, octoolguy said: Brenda, I'm trying to recall, isn't your saw the same as a Hegner? It seems that I remember you having a problem with the bolt/bushing wearing out on your other saw. Am I right or did I dream it? You're not dreaming, yes my other saw had a bushing that was worn. Tony fixed it and that saw is now in his workshop. Me ?? I was impatient and bought myself a new one. The problem that they both have is that the tiny metal pin that keeps the quick tensioner attached to the front of the arm secure does vibrate loose, although the saw feels really smooth to me. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted October 15, 2020 Report Share Posted October 15, 2020 2 hours ago, Foxfold said: You're not dreaming, yes my other saw had a bushing that was worn. Tony fixed it and that saw is now in his workshop. Me ?? I was impatient and bought myself a new one. The problem that they both have is that the tiny metal pin that keeps the quick tensioner attached to the front of the arm secure does vibrate loose, although the saw feels really smooth to me. I recall that Tony fixed the last one but I thought it was the big bushing/bolt the arm pivoted on. This new problem is something else, right? Pics might help. Quote Link to comment Share on other sites More sharing options...
Foxfold Posted October 17, 2020 Author Report Share Posted October 17, 2020 On 10/16/2020 at 12:53 AM, octoolguy said: This new problem is something else, right? Pics might help. Yes, a different problem. However, the 'pin' coming loose is one of the 'faults' of this machine. I knew that because my other saw did exactly the same. I just haven't been checking it for some reason Here's the pics to show you what I mean, although it's fixed now as they sent me a new part to replace. 1) tensioner - 2) how it comes loose 3) pushed back in' OCtoolguy and amazingkevin 1 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted October 17, 2020 Report Share Posted October 17, 2020 6 hours ago, Foxfold said: Yes, a different problem. However, the 'pin' coming loose is one of the 'faults' of this machine. I knew that because my other saw did exactly the same. I just haven't been checking it for some reason Here's the pics to show you what I mean, although it's fixed now as they sent me a new part to replace. 1) tensioner - 2) how it comes loose 3) pushed back in' So that casting is soft. It needs a steel insert for the pin to ride in. Quote Link to comment Share on other sites More sharing options...
Foxfold Posted October 17, 2020 Author Report Share Posted October 17, 2020 54 minutes ago, octoolguy said: So that casting is soft. It needs a steel insert for the pin to ride in. Will that stop the pin coming out ? For sure if it will, I'll get a steel insert for it. Thanks OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
loftyhermes Posted October 17, 2020 Report Share Posted October 17, 2020 Brenda, If the pin is a solid steel one then you could try putting a spring roll pin in. My Delta has them and they don't come out, in fact they take some getting out when needed to be removed. You can get all sizes from most suppliers even Aldi and Lidl have packs of them in now and again and cost pennies, I'm sure if you measured the length and diameter of the original pin you'll find one to fit. Steve Foxfold and amazingkevin 1 1 Quote Link to comment Share on other sites More sharing options...
rdatelle Posted October 17, 2020 Report Share Posted October 17, 2020 Glad everything worked out ok for you Brenda. I know what it's like not to have a saw to work with. I'll be without my saw until at least March. I have my friend amazingkevin doing some work for me. You might want to think about putting a couple of drops of supper glue on the end of that pin. Might help keeping it in. Foxfold and amazingkevin 1 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted October 18, 2020 Report Share Posted October 18, 2020 9 hours ago, Foxfold said: Will that stop the pin coming out ? For sure if it will, I'll get a steel insert for it. Thanks The hole where the pin goes will have to be enlarged in order to insert a sleeve or bushing. amazingkevin and Foxfold 2 Quote Link to comment Share on other sites More sharing options...
amazingkevin Posted October 22, 2020 Report Share Posted October 22, 2020 Everything fails, just give it time!!! OCtoolguy and don watson 1 1 Quote Link to comment Share on other sites More sharing options...
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