How to upgrade Membership

[jbrowning]

Hello Travis, I'm trying to upgrade from SSV Supporter to the Silver SSV Supporter but I don't see the button that will allow me to do this. Here is a picture of the screen I'm seeing.

Any idea of what I'm doing wrong?

Thanks

Jim

[Travis]

If you go to the subscriptions page, you should be able to upgrade your membership.  At the bottom of the tier, it should say something like "Upgrade" or similar.

https://www.scrollsawvillage.com/subscriptions/

Let me know if you still have troubles.

[jbrowning]

This is what I see when I go to the subscriptions page Travis.

 

[Travis]

Hmmmm.....yah, I've been messing with it too.  Seems like if you're a bronze member, upgrade/downgrading options aren't available.  I might have to put a ticket in for the software developers on this one.

I'll keep poking around to see what I can come up with.

[jbrowning]

Ok thank you Travis. I was just wanting to make sure I wasn't missing something.

Thank you for your help.

Jim

[Travis]

I upgraded the software last week.  I don't' remember it being a problem before, or at least nobody flagged it.  I have a ticket open to the software developers.  It's unlikely they'll get back to me before Monday at the earliest, though. 

 

[jbrowning]

No problem at all Travis.

Thanks

Jim

[kmmcrafts]

Last night I upgraded ( I think ) to the Gold membership.. It was a little confusing to me as I was the bronze and it had a upgrade button for silver but the one for gold said downgrade instead of upgrade, LOL .. I clicked it anyway and it popped up and asked if I was sure I wanted to subscribe clicked yes or okay whatever it said and then it went through.. I was expecting to have to pay something right then and there because when I did so for the Silver it said you'll have to pay $10 more for the upgrade.

Anyway I wanted the gold.. but it confused me by saying downgrade instead of upgrade.. that's why I went to silver to see what that one said. I went ahead and clicked the downgrade and everything seems to have went through. I'm not sure how it's going to work for billing because I never paid anything yet.. I thought maybe it had a automatic paypal payment thing on X date it just automatically takes it out..  Maybe it will? 

Anyway, the buttons was there for me and I was able to do what I needed.. I think LOL

[kmmcrafts]

Okay this is a screen shot of mine and the buttons are there.. it now shows for me to renew now button, maybe I need to do that to start up the payment or will it just bill me later? 

Anyway I see the upgrade / downgrade buttons. Running windows 10 and chrome browser if that helps any. 

[jbrowning]

Thanks Kevin, I tried it through Microsoft Edge, Chrome and Mozilla and get the same results in all three and I'm running Windows 10 also. It must just be me. lol

Jim

Edited November 27, 2021 by jbrowning

[Travis]

I heard back from their tech team...the ticket is being elevated to the next tier for problem-makers like me.  I'm sure it will take some time for me to hear back.

 

[Travis]

Looks like we got your account squared away.  I guess there was some conflicting invoices that was messing up the logic.  At any rate, you should be set.

I'm still getting help from tech support.  I did notice a couple of times where those buttons arent' showing up when they should be.  So for other accounts, I'm trying to find out what the deal is.

On 11/27/2021 at 4:25 AM, kmmcrafts said:

Last night I upgraded ( I think ) to the Gold membership.. It was a little confusing to me as I was the bronze and it had a upgrade button for silver but the one for gold said downgrade instead of upgrade, LOL .. I clicked it anyway and it popped up and asked if I was sure I wanted to subscribe clicked yes or okay whatever it said and then it went through.. I was expecting to have to pay something right then and there because when I did so for the Silver it said you'll have to pay $10 more for the upgrade.

Anyway I wanted the gold.. but it confused me by saying downgrade instead of upgrade.. that's why I went to silver to see what that one said. I went ahead and clicked the downgrade and everything seems to have went through. I'm not sure how it's going to work for billing because I never paid anything yet.. I thought maybe it had a automatic paypal payment thing on X date it just automatically takes it out..  Maybe it will? 

Anyway, the buttons was there for me and I was able to do what I needed.. I think LOL

That is a strange quirk.  I think it's basically because it's looking at what you spent.  So it knows you have a a $10 package and sees the gold as a $5 package.  The difference being the Bronze and Silver packages are yearly packages, and the Gold package is monthly.  So it calls it a downgrade becaise $5<$10.  

[jbrowning]

Thank you Travis, I was able to upgrade to Silver now.

Jim