Dave Monk Posted March 15, 2022 Report Share Posted March 15, 2022 If you are looking to purchase a new table saw or drum sander I would recommend that you check out the company with the better business burau. If you have problems with it service can be a total nightmare. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted March 15, 2022 Report Share Posted March 15, 2022 2 minutes ago, Dave Monk said: If you are looking to purchase a new table saw or drum sander I would recommend that you check out the company with the better business burau. If you have problems with it service can be a total nightmare. You do realize that your statement requires some explanation. Something has pissed you off and we'd all love to hear about it. ChelCass, John B and crupiea 3 Quote Link to comment Share on other sites More sharing options...
Dave Monk Posted March 16, 2022 Author Report Share Posted March 16, 2022 1 hour ago, OCtoolguy said: You do realize that your statement requires some explanation. Something has pissed you off and we'd all love to hear about it. Less than two years ago I bought a new table saw. Love the saw but I discovered the blade was not square with the table and there was no way to fix it. It took me almost six months to get it replaced. Last Wednesday my drum sander shot craps and it is just shy of two years. Took until Friday for a technician to contact me. The drive motor on the conveyor quit. He said it was probably a circuit board and not to plug the motor into the wall that it was a DC motor and it could damage it. I never even thought about that. Who in the hell would manufacture a product and put a 110 plug on it if it isn't made to plug into the wall. The technician will not return my emails. I have no idea if any parts are available or not. The tough part is that I use it every day. OCtoolguy and John B 2 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted March 16, 2022 Report Share Posted March 16, 2022 (edited) 7 minutes ago, Dave Monk said: Less than two years ago I bought a new table saw. Love the saw but I discovered the blade was not square with the table and there was no way to fix it. It took me almost six months to get it replaced. Last Wednesday my drum sander shot craps and it is just shy of two years. Took until Friday for a technician to contact me. The drive motor on the conveyor quit. He said it was probably a circuit board and not to plug the motor into the wall that it was a DC motor and it could damage it. I never even thought about that. Who in the hell would manufacture a product and put a 110 plug on it if it isn't made to plug into the wall. The technician will not return my emails. I have no idea if any parts are available or not. The tough part is that I use it every day. Were you supposed to run it off batteries? DC? WTH? As to the table saw, wasn't your table top adjustable? Mine was and I had to square it to my saw blade when I first got it. Edited March 16, 2022 by OCtoolguy Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted March 16, 2022 Report Share Posted March 16, 2022 (edited) What make is your drum sander? Is it an occillating unit? I have a Ridgid occillating spindle sander and if it's going to be a problem, I'd like to know now so I can sell it. Edited March 16, 2022 by OCtoolguy Quote Link to comment Share on other sites More sharing options...
Dave Monk Posted March 16, 2022 Author Report Share Posted March 16, 2022 29 minutes ago, OCtoolguy said: Were you supposed to run it off batteries? DC? WTH? As to the table saw, wasn't your table top adjustable? Mine was and I had to square it to my saw blade when I first got it. I might not have been clear on the conveyor belt drive motor. I is supposed to be plugged into the control box which has the speed restate and on off switch. When it quit working I started to trouble chute. That's when I discovered the conveyor motor had a regular plug so I plugged it into the wall. There wasn't enough play where the saw mounted to the table to be able to square it up. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted March 16, 2022 Report Share Posted March 16, 2022 5 minutes ago, Dave Monk said: I might not have been clear on the conveyor belt drive motor. I is supposed to be plugged into the control box which has the speed restate and on off switch. When it quit working I started to trouble chute. That's when I discovered the conveyor motor had a regular plug so I plugged it into the wall. There wasn't enough play where the saw mounted to the table to be able to square it up. Thanks Dave, I see now that you are talking about large scale drum sander. Sorry for your situation but it sounds like there is some communication problems. What brand is it? For future information. Quote Link to comment Share on other sites More sharing options...
Dave Monk Posted March 16, 2022 Author Report Share Posted March 16, 2022 9 minutes ago, OCtoolguy said: Thanks Dave, I see now that you are talking about large scale drum sander. Sorry for your situation but it sounds like there is some communication problems. What brand is it? For future information. Laguna. Sept. I also bought $150 carbide tip band saw blade from them that has 3 teeth missing....I'm also waiting to hear what they are going to do about that. Gene Howe and OCtoolguy 2 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted March 16, 2022 Report Share Posted March 16, 2022 3 minutes ago, Dave Monk said: Laguna. Sept. I also bought $150 carbide tip band saw blade from them that has 3 teeth missing....I'm also waiting to hear what they are going to do about that. Well, they are supposed to be pretty dependable from all that I've heard and read but I guess it all depends on who their vendor is. I've not bought any of their stuff so I can't give any input but I sure hope you get your satisfaction from them because this a very big forum to air your grievances on and I'm sure they don't want thousands of people hearing about your trials and tribulations. Best of luck to you. Quote Link to comment Share on other sites More sharing options...
Oldmansbike Posted March 16, 2022 Report Share Posted March 16, 2022 9 hours ago, Dave Monk said: Laguna. Sept. I also bought $150 carbide tip band saw blade from them that has 3 teeth missing....I'm also waiting to hear what they are going to do about that. I bought 1 1/2 year old Laguna lathe that has been giving me trouble for the last month. When I first called them they were great. The parts they sent me didn’t fix it. After not hearing back from them for a week I emailed again. They were going to send another part last Thursday. Still haven’t got it or heard from them again. It’s a great lathe it’s their customer service that is hit and miss. Dave Monk and OCtoolguy 1 1 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted March 16, 2022 Report Share Posted March 16, 2022 I've always thought of the Laguna brand as being one of the top quality brands.. Pretty sad when you have better luck with cheap Harbor Freight tools than some of these top name tools. I sure hope they make things right for you both.. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted March 16, 2022 Report Share Posted March 16, 2022 3 hours ago, kmmcrafts said: I've always thought of the Laguna brand as being one of the top quality brands.. Pretty sad when you have better luck with cheap Harbor Freight tools than some of these top name tools. I sure hope they make things right for you both.. I've not had one problem with any of the H/F tools I've purchased. crupiea and Gene Howe 2 Quote Link to comment Share on other sites More sharing options...
kmmcrafts Posted March 16, 2022 Report Share Posted March 16, 2022 33 minutes ago, OCtoolguy said: I've not had one problem with any of the H/F tools I've purchased. Me either as far as working correctly etc.. The ergonomics of some of the tools I wouldn't want to use commercially for long term.. even though I have with some of them... They've all held up good for me. OCtoolguy and Gene Howe 1 1 Quote Link to comment Share on other sites More sharing options...
Dave Monk Posted March 16, 2022 Author Report Share Posted March 16, 2022 5 hours ago, Oldmansbike said: I bought 1 1/2 year old Laguna lathe that has been giving me trouble for the last month. When I first called them they were great. The parts they sent me didn’t fix it. After not hearing back from them for a week I emailed again. They were going to send another part last Thursday. Still haven’t got it or heard from them again. It’s a great lathe it’s their customer service that is hit and miss. I like the features that their equipment has but customer service is bad. I work in my shop every day all day and I am grouchy old man when I have a piece of equipment that is broke down. Good luck getting your lathe going. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
rjweb Posted March 16, 2022 Report Share Posted March 16, 2022 Sorry to hear of your problems Dave, will keep that in mind when shopping for a bandsaw, do you think company’s are doing this because of Covid or the war deal, gives them a get out of jail card thing, RJ OCtoolguy and Dave Monk 2 Quote Link to comment Share on other sites More sharing options...
Dave Monk Posted March 16, 2022 Author Report Share Posted March 16, 2022 2 hours ago, rjweb said: Sorry to hear of your problems Dave, will keep that in mind when shopping for a bandsaw, do you think company’s are doing this because of Covid or the war deal, gives them a get out of jail card thing, RJ I will be buying Jet from now on. Customer service is rated better and a better warranty. OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
JAC1961 Posted March 16, 2022 Report Share Posted March 16, 2022 I work at a nationally known woodworking store and it's become common practice for most of us to recommend our customers to not buy Laguna tools for just the reasons expressed here. crupiea, Dave Monk and OCtoolguy 2 1 Quote Link to comment Share on other sites More sharing options...
Oldmansbike Posted March 16, 2022 Report Share Posted March 16, 2022 5 hours ago, Dave Monk said: I like the features that their equipment has but customer service is bad. I work in my shop every day all day and I am grouchy old man when I have a piece of equipment that is broke down. Good luck getting your lathe going. Thanks Dave When I bought it was between it and the Jet 1221. I picked the Laguna because it had outboard turning. Wish now I had bought the Jet. I bought a new jointer a month ago. Woodcraft had the Jet and a Laguna 6 inch lathe. I bought the Jet. Most of my other big tools are Jet and are over 20 years old and still going strong. OCtoolguy and Dave Monk 1 1 Quote Link to comment Share on other sites More sharing options...
Matt B Posted March 16, 2022 Report Share Posted March 16, 2022 Dave, I have the same Drum sander although it was made by SuperMax before Laguna bought the company. It is one of my favorite tools. I just looked, and at least on the 19-38 they do not have the 120v plug like you mentioned. When the company was SuperMax, they had excellent service. I have heard negative things about Laguna’s service. Dave Monk, OCtoolguy and Gene Howe 1 2 Quote Link to comment Share on other sites More sharing options...
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