KellerScroller Posted June 20, 2022 Report Share Posted June 20, 2022 (edited) I bought the Delta 40-694 in 2018 and loved it. It was basically a twin to the Dewalt 788 but much lower cost plus had the holding arm feature that Dewalt didn't have. In Feb 2022, the internal mounting of the motor appears to have come loose. I don't have the tools nor desire to open it up to try to fix. Since it has a 5 yr warrenty I contacted Delta....all of their service stores within 100 miles of me have closed. The nearest two Delta service locations are about 130 miles of me one in Virginia and other in PA I call the two locations, great guys but they both stated they never worked on Delta SS before but were willing look at it and help me with the warrenty aspect . (Seems Delta is not exactly supporting these field service reps very well.) So heads up if you buy a Della SS beware they may not be able to back up thier warranty with reasonable support. In the mean time I bought a Pegas SS. Anyone interested obtaining this fixable Delta and stand in N.VA please contact me with reasonable offer. Edited June 20, 2022 by KellerScroller added info OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
new2woodwrk Posted June 21, 2022 Report Share Posted June 21, 2022 48 minutes ago, KellerScroller said: I bought the Delta 40-694 in 2018 and loved it. It was basically a twin to the Dewalt 788 but much lower cost plus had the holding arm feature that Dewalt didn't have. In Feb 2022, the internal mounting of the motor appears to have come loose. I don't have the tools nor desire to open it up to try to fix. Since it has a 5 yr warrenty I contacted Delta....all of their service stores within 100 miles of me have closed. The nearest two Delta service locations are about 130 miles of me one in Virginia and other in PA I call the two locations, great guys but they both stated they never worked on Delta SS before but were willing look at it and help me with the warrenty aspect . (Seems Delta is not exactly supporting these field service reps very well.) So heads up if you buy a Della SS beware they may not be able to back up thier warranty with reasonable support. In the mean time I bought a Pegas SS. Anyone interested obtaining this fixable Delta and stand in N.VA please contact me with reasonable offer. I have 2 of these and one of mine had the same problem With the insistence of a few here, I took it apart and the repair was extremely easy Just and FYI if you change your mind about fixing it yourself OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Woodmaster1 Posted June 21, 2022 Report Share Posted June 21, 2022 I fixed the. Same problem about six months after buying one it was easy. I have had no problems since and that was 3 years ago. new2woodwrk and OCtoolguy 2 Quote Link to comment Share on other sites More sharing options...
William Eicehelberger Posted June 21, 2022 Report Share Posted June 21, 2022 `I had a delta and within 2 years it went bad it was under warrantee and I decided to take it to the delta repair shop. after one months called the shop and they were waiting for parts and would get it done when the parts came IN. this was the same after month 2,3,4,5,6 they finally got it finished I called delta once to find out what the problem was and they said I should just go and buy a new saw Well I did and it wasn't a delta. the original delta is now my back up saw. Never again, John B and OCtoolguy 2 Quote Link to comment Share on other sites More sharing options...
John B Posted June 22, 2022 Report Share Posted June 22, 2022 (edited) 16 hours ago, William Eicehelberger said: `I had a delta and within 2 years it went bad it was under warrantee and I decided to take it to the delta repair shop. after one months called the shop and they were waiting for parts and would get it done when the parts came IN. this was the same after month 2,3,4,5,6 they finally got it finished I called delta once to find out what the problem was and they said I should just go and buy a new saw Well I did and it wasn't a delta. the original delta is now my back up saw. Never again, I had a very similar problem with Carbatec, an Aussie company. This was a quite a few years ago. I purchased an Ex 21 and it gave up the ghost after a few weeks. I rang them and they said to return the saw, which i did. cost a small fortune, as I am 600km away. After about 4 weeks and me ringing constantly I rang the Canadian supplier. They arranged for new saw to be sent from Taiwan, direct and it took a week. Carbatec still have my original. Under Aust. consumer affairs legislation a company must have a repair completed within a reasonable time (usually a week, or 2) and if it is not done a replacement item or full refund must be given. I have since found out that if the fault is theirs, the company is also liable for postage fees both ways. Hence I have never purchased another thing from Carbatec. Edited June 22, 2022 by John B OCtoolguy 1 Quote Link to comment Share on other sites More sharing options...
Juan Rodriguez Posted June 22, 2022 Report Share Posted June 22, 2022 It seems that a lot of businesses are always willing to help when we are in the market for a machine. However, once the purchase is made and they have our money and something goes wrong with the machine, we are on our own. Thank you for sharing and I am sorry about your experience. I thought I was the only one that was a victim of poor customer service, LOL. I am very sensitive about customer service because I have been burned a few times. Reading the forums and doing research have helped me to weed out some poor customer service businesses, but then again... John B, OCtoolguy and Dave Monk 3 Quote Link to comment Share on other sites More sharing options...
OCtoolguy Posted June 22, 2022 Report Share Posted June 22, 2022 I bought some nice parchment type paper and made up some stationary with my name and added "Esq" to my name. It gives the impression that I'm an attorney. When I write a letter, it seems to be taken seriously. Luckily I don't have many opportunities to use them. amazingkevin and John B 2 Quote Link to comment Share on other sites More sharing options...
lawson56 Posted June 22, 2022 Report Share Posted June 22, 2022 I have the same saw. I do my own up keep, oiling grease, and so far only one minor problem, I had to put a small nut back on that I had noticed while I was doing my oiling and greasing. So I am keeping my fingers crossed. I bought mine in 2019 OCtoolguy, John B, amazingkevin and 1 other 4 Quote Link to comment Share on other sites More sharing options...
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