dansnow Posted April 4, 2014 Report Share Posted April 4, 2014 What a great company to do business with! When everyone else, including DeWalt, was telling me that the DW788's were out of stock until late April/early May, Grizzly had them in stock. Not only that, but they were offering the stand/light/saw combo for the same sale price as others. Ordered the saw on Wednesday, April 2nd. paid the paltry $23 shipping for UPS Ground. The saw was just delivered a few minutes ago! Needless to say my son is a very happy camper, and Grizzly is definitely a company I look forward to doing business with again! Phantom Scroller and wombatie 2 Quote Link to comment Share on other sites More sharing options...
Multifasited Posted April 4, 2014 Report Share Posted April 4, 2014 Who's the saw for ? your are right about Grizzle ,thier service and site are excellent ! Quote Link to comment Share on other sites More sharing options...
dansnow Posted April 5, 2014 Author Report Share Posted April 5, 2014 The saw is for my 40 yr old son who is a part of our little home business. There was one small glitch we just found. Apparently the box hold the parts for the stand was opened during shipment, and when we opened it both front legs and one of the top cross braces were missing. A call to Grizzly and the issue is being taken care of. Will talk with them again on Monday to find out if they will ship missing parts or a whole new stand package. When you figure in that everyone else didn't have one in stock, the stand is a minor glitch. He can still start cutting. Phantom Scroller 1 Quote Link to comment Share on other sites More sharing options...
amazingkevin Posted April 5, 2014 Report Share Posted April 5, 2014 Yes Hail GRIZZLEY great place to shop,don't forget their dream catalog too :) Quote Link to comment Share on other sites More sharing options...
Rover2 Posted April 5, 2014 Report Share Posted April 5, 2014 I dealt with them several years ago and they were great. Good to hear that nothing has changed. Quote Link to comment Share on other sites More sharing options...
LarryEA Posted April 5, 2014 Report Share Posted April 5, 2014 I like your story. Your son will enjoy that saw. I kinda think you will enjoy it from yime to time also. Larry Quote Link to comment Share on other sites More sharing options...
jrpeteo Posted April 5, 2014 Report Share Posted April 5, 2014 I just ordered one today from Rockler ($449) but it says 7-10 days for delivery... The old Craftsman served me well for 7 or 8 years with a few replacement parts... Pete Phantom Scroller 1 Quote Link to comment Share on other sites More sharing options...
Fay Prozora Posted April 5, 2014 Report Share Posted April 5, 2014 I've had mine since mid February and love it. It is almost half paid for now and I just bought a drill press and am having a problem or two but I think that can be fixed. Any way,, just love my big yellow saw too. Tell your son to enjoy that new saw. He'll love it. Fay Quote Link to comment Share on other sites More sharing options...
Sparkey Posted April 5, 2014 Report Share Posted April 5, 2014 Never had to deal with Grizzly service but they have great tools. We have one of their table saws and an end mill at work. Quote Link to comment Share on other sites More sharing options...
heppnerguy Posted April 5, 2014 Report Share Posted April 5, 2014 I have a DeWalt too and the more I use it the more i like it. I live in a remote area and I have been considering buying a back up saw. I do have a Ryobe that I can use but i really would like a better quality saw. I am now looking at an RBI saw but know nothing about it. A good saw is a big help at enjoying scrolling if your saw is dependable and easy to use. I hope your son enjoys his saw as much as i do mine. Dick heppnerguy Quote Link to comment Share on other sites More sharing options...
Kepy Posted April 5, 2014 Report Share Posted April 5, 2014 My experience with Grizzly was somewhat different. I drove 2 hrs in a pouring rain to attend their tent sale. Of course, by the time I arrived all the 6" belt sanders had sold. No problem, I would just buy a new one. Went inside and pulled the card from the display and then stood in line for 45 min to check out. Was then informed that it was out of stock and someone forgot to pull the cards. I offered to buy the display model but they couldn't do that. The only alternative was order one and pay an additional $40 shipping. I even spoke to the store manager who could care less. When I got home called the main customer service # and they also could care less. If they had offered to discount the shipping, I would still have been somewhat satisfied. Instead, I went local and bought a Delta which I am still using with no problems. Quote Link to comment Share on other sites More sharing options...
spirithorse Posted April 7, 2014 Report Share Posted April 7, 2014 I've never ordered from Grizzly because their prices always seem extremely high. If they can offer items for the same sale price as others as you mentioned in your post, they should already be advertising that price. Glad you got a good deal and good service. God Bless! Spirithorse Quote Link to comment Share on other sites More sharing options...
Bill H Posted April 9, 2014 Report Share Posted April 9, 2014 I have a G0555 band saw and a G0733 lathe. I have never had a major problem with either. I had a small issue with the lathe that was corrected over the phone. I watch there sales and buy when they put what I want on sale. Quote Link to comment Share on other sites More sharing options...
dansnow Posted April 10, 2014 Author Report Share Posted April 10, 2014 Here's the final resolution from Grizzly. Last Friday, 4/5, we received the saw stand and light from Grizzly, about 4:00pm Pacific time. About 4:45 discovered parts from stand box missing. Called Grizzly customer service, and they took the time to talk to me and get all the information even though they were closing for the weekend. Was told they would get back to me on Monday this week. I received email Monday that they were shipping a new stand, which arrived today all parts intact. As for the one with missing parts, they told me if UPS didn't ask for it back within 5 days we could dispose of it as we wished. All in all very pleased with their customer service. They were very pleasant on the phone, and everything they promised happened in a very timely manner. The stand was replaced in just a few days, no questions asked. Oh, and today we received their 760 page catalog!! LOL!! Quote Link to comment Share on other sites More sharing options...
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